Our application support and maintenance service provides our customers with the best solutions that ensure availability for system use, reduce maintenance services, and improves scalability and productivity over time.
GBS support and services include:
- 24x7 production support
- Application enhancement (change) request management
- Software Upgrade of application platforms
- Application Database Migration
Our work spans across all IBM and other technologies that we implement for our customers. Based on the customer’s needs and budget, GBS provides onsite, offshore, and a combination of both for support services.
- The offshore delivery provides our customers with the best application transition, problem management, request managements, and service level management. With this, GBS delivers significant operating cost benefits to our customers.
- Some of the key benefits to our application maintenance and support services model are:
- Reduced total cost of ownership
- Improved application stability and performance
- SLA based engagement model